Shipping Policy

We dispatch orders Monday to Friday, Order before 1pm for same day dispatch.

For personalised prints (if requested) we will send you a proof within 1 business day (Monday-Friday) If you approve your proof by 1pm we will ship your order same day.

Domestic Shipping
Free Royal Mail 24 delivery on all UK domestic orders.

International Shipping

Free international tracked delivery on all international orders over £40 discount automatically applied at checkout.

international tracked delivery from £8.95 on orders below £40.

Delivery Times
• Estimated delivery time 1 Business day within the UK
• Estimated delivery time 2 - 5 Business days within the EU
• Estimated delivery time 2 - 7 Business days rest of the world

(weekends and public holidays are not classed as business days)

Delivery times are estimates and are not guaranteed, There may delays if your item is held by customs.

Refunds/cancellations

We do not accept refunds for personalised items. If your item arrives damaged we will send a replacement. We will ask for photo evidence of the damage to the print or frame.

We do not accept cancellations for framed personalised prints as the production costs are too high for us to create your order.

Import/customs duties Information

UK Customers - Import/customs duties
We are based in the UK and all of our prints for UK customers will be shipped from our studio in Staffordshire. There are no customs duties for UK customers.

EU Customers - Import/customs duties
We usually ship prints to the EU from the netherlands so that customers do not have to pay customs duties on their orders within the EU. On rare occasions when we can not ship from the EU your print will be shipped from the UK and there may be customs due that are payable by the customer.

USA Customers - Import/customs duties
Prints will normally be shipped from the UK to the USA, On the 5th April 2025 the USA introduced new tariffs on orders over $800 USD. This means If your order is less than $800 USD there will be no import duties on your order.

If your order is over $800 the duty will 10% on top of the full order value. If you want to avoid import duties we can ship your order from inside the USA. To do this please write in the notes section PLEASE SHIP FROM USA and we will ship your print from the usa this will avoid import duties and the shipping speed will be faster as your order will not have to be processed through customs.

Canadian Customers - Import/customs duties
Prints will be shipped from the UK to the Canada, Import duties are only usually due on items over $60 CAD import duties are usually 5% of the value of the item.

Australian Customers - Import/customs duties
Prints will be shipped from the UK to Australia, Import duties are only usually due on orders over $1000 AUD - If you would prefer us to ship your order from Australia. Please write in the notes section PLEASE SHIP FROM AUSTRALIA and we will ship your print from Australia this will avoid import duties and the shipping speed will be faster as your order will not have to be processed through customs.

New Zealand Customers - Import/customs duties
Prints will be shipped from the UK to New Zealand, Import duties are only usually due on orders over $1000 NZD

UAE Customers - Import/customs duties
Prints will be shipped from the UK to the UAE, Import duties are only usually due on orders over 3000 AED

Framed Prints
Our framed prints are usually delivered within 2-5 days worldwide, our framed prints are excluded from free shipping discounts And all discount codes.

To avoid customs duties all framed prints will be shipped from the UK for UK customers. From the EU for EU customers, From the USA for American and Canadian customers, From Australia for Australian and New Zealand Customers. The UAE is exempt from customs duties and will be usually shipped from the the UK or the EU.

Digital Files
Digital goods are emailed immediately after you approve your artwork.

Domestic Shipping Upgrades
Royal Mail special delivery guaranteed next business day by 1pm upgrade available on UK orders. (order must be made before 1pm )

Royal Mail Lost Mail Policy
Lost mail claims will not be accepted until after 5 working days after the due delivery date for UK domestic orders and 10 working days after the due delivery date for all international orders. If your parcel is declared lost by royal mail we will ship you replacements prints.

Tracking numbers will be provided for all orders over £25.

Export duties may be payable if you order outside of the UK. As with all international orders the duties are to be paid by the purchaser. We recommend that customers please check before they place an order if they will be liable for import taxes.